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Dropdown from Data Source Not Working in Workflow Automator Conditions

  • October 29, 2025
  • 2 replies
  • 41 views
R
Apprentice

Hi, 
I’m trying to use a dropdown field in a Service Catalog item that references a data source (Locations). My goal is to use this dropdown value in Workflow Automator conditions, specifically to route tickets based on impacted regions.

However, when I select the catalog item in Workflow Automator, I can’t find the dropdown field under conditions. I tried using Impacted Locations instead, but the mapping didn’t work as expected.

Does Workflow Automator support conditions based on dropdown fields that reference a data source? If not, what’s the recommended approach to achieve this? 

2 replies

SW-Scott
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  • SW-ScottTop Contributor ⭐
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  • 40 replies
  • October 31, 2025

Hi,

This is working for me just in the method you describe. I created a drop down associated with a Data Source of Locations. When I create a new ticket the field is there and if I click on it I can type to search or select from the list. Do you have the Display to Requester and Requester can edit check boxes selected?

 

Scott

Roxwell
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  • 294 replies
  • November 3, 2025

Hi, 
I’m trying to use a dropdown field in a Service Catalog item that references a data source (Locations). My goal is to use this dropdown value in Workflow Automator conditions, specifically to route tickets based on impacted regions.

However, when I select the catalog item in Workflow Automator, I can’t find the dropdown field under conditions. I tried using Impacted Locations instead, but the mapping didn’t work as expected.

Does Workflow Automator support conditions based on dropdown fields that reference a data source? If not, what’s the recommended approach to achieve this? 




Make sure the field you want to appear in the drop down is set as the idenify field in The custom object, else it’s not visible. 

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