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Enabling service portal integration with DEX tool.

  • February 3, 2026
  • 3 replies
  • 26 views
M
Apprentice
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Looking for the steps for - Enabling service portal integration with DEX tool(Nexthink).

    3 replies

    Kamakshi V
    Community Manager
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    • Kamakshi VCommunity Manager
    • Community Manager
    • February 5, 2026

    ​@T.Belevska - Any recos/guidance here?

    Freshworks Community Manager
    T.Belevska
    Top Contributor ⭐
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    • T.BelevskaTop Contributor ⭐
    • Top Contributor ⭐
    • February 5, 2026

    ​@T.Belevska - Any recos/guidance here?

    Unfortunately, it is beyond my expertise. However, I have found this info via Google: 

     

    Activate the DEX Chrome or Edge Extension on your system to collect different operational or performance based metrics for the web/SaaS applications.

    Before you begin

    Ensure that the DEX plugin is installed.

    Ensure that for the DEX browser extension, the browser versions are Google Chrome 114 or higher, and Microsoft Edge version 96 or higher.

    Role required: sn_dex.admin

    Procedure

    1. To install DEX Browser Extension on Chrome browser, perform the following steps:
      1. Navigate to DEX Browser Extension.
      2. Click Add to Chrome.
      3. On the confirmation window, click Add extension.
    2. To install DEX Browser Extension on Edge browser, perform the following steps:
      1. Navigate to DEX Browser Extension.
      2. Click Get.
      3. On the confirmation window, click Add extension.
    Help Desk Migration by Relokia | Freshworks Official Partner | https://help-desk-migration.com/
      M
      Apprentice
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      • Mayur
      • Author
      • Apprentice
      • February 10, 2026

      ​@T.Belevska - Any recos/guidance here?

      Unfortunately, it is beyond my expertise. However, I have found this info via Google: 

       

      Activate the DEX Chrome or Edge Extension on your system to collect different operational or performance based metrics for the web/SaaS applications.

      Before you begin

      Ensure that the DEX plugin is installed.

      Ensure that for the DEX browser extension, the browser versions are Google Chrome 114 or higher, and Microsoft Edge version 96 or higher.

      Role required: sn_dex.admin

      Procedure

      1. To install DEX Browser Extension on Chrome browser, perform the following steps:
        1. Navigate to DEX Browser Extension.
        2. Click Add to Chrome.
        3. On the confirmation window, click Add extension.
      2. To install DEX Browser Extension on Edge browser, perform the following steps:
        1. Navigate to DEX Browser Extension.
        2. Click Get.
        3. On the confirmation window, click Add extension.

      Thank you for your response. Browser extension is already enabled and working, we’re looking for the integration specifically with the support portal on Freshservice

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