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We are just about to purchase some more FreshService licenses for our building Services team so they can track job.

We use FS within the IT branch and have setup a specific request form for our purposes. The building services team will require different fields on the form.

 

Is there a way that there are 2 request forms, that IT can use and building services can use?

 

Hi @Doigy09 , you can do this in 2 ways:

  1. Make use of business rules and show/hide fields based on dropdown chosen. You would need to create a dropdown for example Request type - IT, Building Service and then show/hide fields based on value chosen.
  2. You can also use dynamic section, on dropdown field in field manager you would be able to see a plus icon to create dynamic section.
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