Hello,
I would like to ask if it is possible to make some adjustments to the filter section in the Ticket List.
At the moment, there are several filter fields that our organization does not use, and when we need to filter tickets, we have to scroll a lot to find the fields that are relevant to us.
It would be very helpful if we could:
-
Remove unused fields
-
Reorder or move fields to reflect our operational priorities
This would make ticket searches much faster and more efficient for our team.
Additionally, some users need to filter by multiple categories at the same time, but since the current control is a combo box, it only allows selecting one category at a time.
This makes filtering quite inconvenient in daily operations.
I am attaching an image related to the first request (filter customization).
If you need further details, I am happy to provide them.
Thank you in advance for your attention and support.
Kind regards,
