Hi @caygri. Thank you for reaching out to the Refresh Community with your question.

It is very important to get clarity on a product - it’s services and features and how it can help you achieve your business goals in an effective way! 

Freshservice is our Service Management tool for all your modern IT needs. It caters to businesses of all sizes and all industries enabling them to provide exceptional IT service delivery and support by ensuring customer and employee delight. You can read more about how Freshservice is helping small and medium sized businesses here.

As first steps, I’d suggest you can do the following:

1. Try using Freshservice for FREE for 21 days to explore and get a glimpse of what it looks like and if it suits your business needs. Sign up here. You do not have to give any credit card details for this.
2. Schedule a Freshservice demo here. This will help you directly speak to our product consultant who can understand your business needs, will also take you through the Freshservice product and will help you make a decision if this is something for you.

Hope this helps you in making the right decision. Let me know if we can help you in any way! :)