Hi,

I’m trying to fulfill below story:

“Hide "Pending Approval" from Incident tickets as they only are used in Service Request tickets”

Business rules for forms cannot help with this since the type field is not exposed in the conditions.

Is th only way to add a custom field to a ticket and perform a get (Web Request > JSON Parser) against the ticket on creation (WFA) and then update this in order be able to condition based on it?