How do I build an expression for a workflow automation in Freshservice that if a ticket.count is equal or greater than 5 it creates a problem
Question
How do I build an expression for ticket.count to creates a problem?
+9- Top Contributor ⭐
Love an interesting question!
Expression
if ( length('{{P1.child_ids_number | replace: " ", ""}}') - length('{{P1.child_ids_number | replace: " ", "" | replace: "," , ""}}') == 4, 'Yes', 'No')
So we are counting the number of , in the array to indicate how many numbers are in it.
Zest - A Fresh Perspective - Check us out at ZestCo.uk / Or on YouTube https://www.youtube.com/@Zest-AFreshPerspective
Thank you for the help, I will build this out next week and let you know how it goes.
Have a great weekend
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