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Like the subject says, how do I stop sending notifications to no-reply addresses? 

I can turn off *new* ticket notifications but I can’t turn off ticket *closure* notifications. When sent to various no-reply addresses this generates a postmaster email from the domain notifying us of delivery failure. 

I can stop replies to these addresses by creating a rule in exchange which must be manually updated, but stopping the notifications from being sent in the first place would be ideal. Has anyone managed this?

Hi.

I’d go a step further:

My guess is that this is happening because you have some third party systems to be the requestors of some of your tickets; maybe from Alert Monitoring.

I’d suggest to change the requestor to a valid requestor; that way you won’t have such mail routing issues for those invalid mailboxes.

 

Regards,

Hi,

We don't use all of the default email notifications in Freshservice, and this is one of the reasons. We setup workflows that send emails for ticket registration and ticket resolution.

This gives you the flexibility of adding conditions before send the email. In this case you could add a condition that says "requester does not include x”, and you can add the requesters you don't want to receive these emails to the condition, to exclude them from the send email action.

 

Hope this helps :)

The best way I’ve found to do this, is disable the default notifications and work them through workflows. 

 

Add a check box to the requestor and then have a condition of entry to the workflow to send the notification, be “Disable all emails” IS NOT selected.

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