We setup lot of service iitems, but when requesters create a request we see: Service item, their name follow by (Me).
How we can remove the (Me) thing from the ticket name without having to use the API or anything else? Do not occured every time.
Its kinda weird to see that in tickets.. Ex:
Inside our workflow we change the requester, but we need to set the requester and the requested_for_id to be the same value. Is it the reason? If yes, how I can empty the “requested for” field value using api?
Thank you so much for your time
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Hi @MaximeB
On each service item, scroll to the bottom of the set up page, and you can change the subject line there.
The default below
Requester for or ACTUAL REQUESTOR is when you raised it on behalf of someone else. You can use the placeholders to use any values on your form to make the text dynamic. :D
Out of curiosity, I started checking if the same thing is happening on our side - and indeed, I can see a similar issue. However, in our case, the request doesn't use the "Requested For" field but a dropdown that pulls data from a list of all users. Interestingly, this issue didn’t occur before, and the first instance we noticed was about three months ago. Since this request isn’t used very frequently, it’s possible the issue actually started even earlier.
Hi @MaximeB
On each service item, scroll to the bottom of the set up page, and you can change the subject line there.
The default below
Requester for or ACTUAL REQUESTOR is when you raised it on behalf of someone else. You can use the placeholders to use any values on your form to make the text dynamic. :D
I'm using a dynamic placeholder and I'm wondering whether the "(Me)" label was previously only visible in the request form UI, but wasn't actually assigned to the placeholder itself.
Hi @MaximeB
On each service item, scroll to the bottom of the set up page, and you can change the subject line there.
The default below
Requester for or ACTUAL REQUESTOR is when you raised it on behalf of someone else. You can use the placeholders to use any values on your form to make the text dynamic. :D
Hi @MaximeB
On each service item, scroll to the bottom of the set up page, and you can change the subject line there.
The default below
Requester for or ACTUAL REQUESTOR is when you raised it on behalf of someone else. You can use the placeholders to use any values on your form to make the text dynamic. :D
I'm using a dynamic placeholder and I'm wondering whether the "(Me)" label was previously only visible in the request form UI, but wasn't actually assigned to the placeholder itself.
Yes, it was already customized to the employee name base on the employee dropdown list pickup from data source “All users”
Its probably linked to the fact that requester and requested_for have the same value which change requested for to “Self” which display the (Me)’ but how to avoid that?
Hi @MaximeB
On each service item, scroll to the bottom of the set up page, and you can change the subject line there.
The default below
Requester for or ACTUAL REQUESTOR is when you raised it on behalf of someone else. You can use the placeholders to use any values on your form to make the text dynamic. :D
I'm using a dynamic placeholder and I'm wondering whether the "(Me)" label was previously only visible in the request form UI, but wasn't actually assigned to the placeholder itself.
When you use a custom field, you have to save the form the first time, and then go back in and the placeholders will be visible. Remember, that the fields get added on save, so they don’t exist until it’s saved the first time :D
Hi @MaximeB
On each service item, scroll to the bottom of the set up page, and you can change the subject line there.
The default below
Requester for or ACTUAL REQUESTOR is when you raised it on behalf of someone else. You can use the placeholders to use any values on your form to make the text dynamic. :D
Hi @MaximeB
On each service item, scroll to the bottom of the set up page, and you can change the subject line there.
The default below
Requester for or ACTUAL REQUESTOR is when you raised it on behalf of someone else. You can use the placeholders to use any values on your form to make the text dynamic. :D
I'm using a dynamic placeholder and I'm wondering whether the "(Me)" label was previously only visible in the request form UI, but wasn't actually assigned to the placeholder itself.
Yes, it was already customized to the employee name base on the employee dropdown list pickup from data source “All users”
Its probably linked to the fact that requester and requested_for have the same value which change requested for to “Self” which display the (Me)’ but how to avoid that?
Oh, so it’s the person asking and the name on the form is the same, then don’t add the employee name?
Hi @MaximeB
On each service item, scroll to the bottom of the set up page, and you can change the subject line there.
The default below
Requester for or ACTUAL REQUESTOR is when you raised it on behalf of someone else. You can use the placeholders to use any values on your form to make the text dynamic. :D
I'm using a dynamic placeholder and I'm wondering whether the "(Me)" label was previously only visible in the request form UI, but wasn't actually assigned to the placeholder itself.
When you use a custom field, you have to save the form the first time, and then go back in and the placeholders will be visible. Remember, that the fields get added on save, so they don’t exist until it’s saved the first time :D
Yes I know that, thanks. I use freshservice for like 5 years now Its just hard sometimes to find the issue and this thing is weird because requesters will see their ticket subject with “(Me)” included in the title :D
If they are tickets being created by you it automatically converts or adds the (Me). I assume to make it easier for you to see your own items, Freshservice does it through the entire ticketing system including the filters it uses when sorting tickets. It is annoying that you can’t type Me though in any of the filters you have to type in your name or email.
Well, there’s something I’ve never done before you can use Liquid in the subject line of an SR.
{% if requested_for == requestor.name %} r blank] // Leave it Blank and it will work {% else %} {{ requested_for }} {% endif %}
Hi @MaximeB
On each service item, scroll to the bottom of the set up page, and you can change the subject line there.
The default below
Requester for or ACTUAL REQUESTOR is when you raised it on behalf of someone else. You can use the placeholders to use any values on your form to make the text dynamic. :D
I'm using a dynamic placeholder and I'm wondering whether the "(Me)" label was previously only visible in the request form UI, but wasn't actually assigned to the placeholder itself.
When you use a custom field, you have to save the form the first time, and then go back in and the placeholders will be visible. Remember, that the fields get added on save, so they don’t exist until it’s saved the first time :D
Yes I know that, thanks. I use freshservice for like 5 years now Its just hard sometimes to find the issue and this thing is weird because requesters will see their ticket subject with “(Me)” included in the title :D
Well, there’s something I’ve never done before you can use Liquid in the subject line of an SR.
I knew about the liquid filters I was totally unaware that you could add the expressions or coding into the liquid filters and it run. So awesome stuff.
Its just hard sometimes to find the issue and this thing is weird because requesters will see their ticket subject with “(Me)” included in the title :D