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How to create new Button on ticket form and when ciick on button send data to servicenow integration

  • May 8, 2025
  • 3 replies
  • 27 views

How to create  new Button on ticket form and when ciick on button send data to servicenow integration

3 replies

Daniel Söderlund
Top Contributor ⭐
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How to create  new Button on ticket form and when ciick on button send data to servicenow integration

You need to use check box or drop down. 

I normal use both when I do integrations. 


Roxwell
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  • Top Contributor ⭐
  • May 9, 2025

How to create  new Button on ticket form and when ciick on button send data to servicenow integration

You need to use check box or drop down. 

I normal use both when I do integrations. 

@Daniel Söderlund  got there first :D 

I would also include a 3rd party reference field too 

 


Daniel Söderlund
Top Contributor ⭐
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Ofc,  custom ticket ID field is mandatory. 

 

What I do with the drop down field is to define the partner and trigger the workflow. 

The checkbox is used to check that there are a initiated integration with the ticket and the external partner. That way you can use it for business rules for forms and in workflows.