Hello @raulrmacias1952,

The easiest way to do this is to go into the admin console of freshservice, then under “General Settings” click “Field Manager”, then “Form Fields” and edit the fields you would like to change. 

However, “Urgency” is a default field therefore is not eligible to make changes other than how the field is labeled to requesters.

My suggestion would be to create a custom dropdown field and add your choices to that, then hide the urgency field so there is no confusion.

Hope this helps,

Zach

Thank you so much

Now, how I can disappear the field “urgency” form a ticket template. If not, I will have two fields with the same meaning but different option in number and what they mean.

Thanks in advance

Raúl

I solved myself my last question using an operational rule. Anyway thanks.

Raúl