Looking for the ability to see everything that is assigned to a specific agent group. This would include incidents, service requests, problems, changes, releases, tasks, and projects, in freshservice in a single view. I am yet to see a way to do this within the Freshservice tool itself.
Any ideas?
Thank you!
…. as a report, or via workload, would be how I would do it. :D
Ok I will admit, I can get the information in Analytics by adding a metric for each “Module”. But when I look at the tabular data I still can only view one module at a time. I might have to settle with exporting the data and using a different BI Tool to correlate the data I am looking for.
I don’t think it’s going to let you do tabular of the data together… as it’s all separate modules…. I agree a unified view would be helpful .
…. as a report, or via workload, would be how I would do it. :D
Workload management module helps for sure. Wish I could change the view up some though!
This is something we have also looked for and were not able to get especially in a tabular view. We export out to powerbi. I believe that there is a powerbi app in freshservice, however, I have never tried them to see what kind of change it makes.
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