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FreshService within Edge, on Win11:

 

When you add one or two columns in the list view (whether it is tickets, changes or anything alike) the list becomes too wide for viewing. This causes a horizontal scroll bar. However, this scroll bar is displayed below the lowest item, which in many cases (with more than approx 30 items) out of view. 

 

This on top of that the list is scrolled using the main scrollbar of Edge of the site, and the List Filtering has it's own vertical scroll bar, makes that we now have 3 scroll bars (two vertical ones next to each other, and one scroll bar out of sight).

 

The result is:

  • if I want to see more content (vertically) i have the outer vertical scroll bar
  • if i want to set other filters, but do not want to scroll the list content, i have the innter vertical scroll bar
  • if it want to see more content (horizontally) i have to first scroll the outer vertical scroll bar all the way down, then scroll horizontally, and then scroll back up again to see the original items.

 

Hence: for wider list the UI design really is unworkable.

 

Question: adapt the horizontal scrollbar to be always in view (same as the outer vertical scroll bar). Then the design would be locigal and way more3 usable.

Alternatively: redesign the views that horizontal scrolling is prevented at all by autoscaling columns or alike

Alternatively: put the filter box as a fly out/over (rather than inline with the list) only to show when you want to filter.

A little lifehack from me - if you hover the cursor between two tickets on the list, press and hold the scroll wheel, and then move the mouse, you can scroll the list left and right without having to go all the way to the bottom :) 

A little lifehack from me - if you hover the cursor between two tickets on the list, press and hold the scroll wheel, and then move the mouse, you can scroll the list left and right without having to go all the way to the bottom :) 

Neat trick! 

​@bendenbroeder I agree, it would be nice to not have to say “No, the scrollbar next to that scroll bar”, or “the scroll at the bottom, and no I can't make it easier to get to” when teaching new users 😁but now I have a neat new trick!

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