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I want to set up email notifications for my agents whenever there's an update to a ticket they're assigned to. Can someone please guide me on how to configure this in Freshdesk? Also see this

Assuming you mean Service not Desk

 

Admin. » Email Notifications » Agent Notifications (scroll down) »  “Requestor replies to Ticket”

 

Although I don’t recommend it, your Agents should be working form the tool, not their email. The State of the ticket will change to. “Requestor Responded” and show blue in the Ticket view when the customer replies .

Setting up email notifications for ticket updates in Freshdesk is straightforward, but I also find it helpful to stay updated with gaming-related news on sites like Koalageddon. It’s always good to balance work with a bit of gaming! Has anyone else set up these notifications for their teams?

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