Hello,
I have a question regarding customizing the ticket form in Freshdesk. I would like to achieve the following:
When a user selects certain optional fields, I want the 'Subject' field to automatically update with a predefined text header. Specifically, when one of these fields is selected, the subject should change to contain the text "ID: ", for example, so that the customer can fill in the required ID in the same text field they would write the issue description, without the need to create a new field.
Is there a way to set this up using the current Freshdesk customization options or automations?
Any help would be appreciated. Thank you!
