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Question

i need to know how i can change the "to: email"

  • October 12, 2024
  • 2 replies
  • 18 views

angelique0623
Community Debut

I need help :(

i need to know how i can change the "to: email"

the usecase is that we have forwarded messages from our website form through shopify. and when we receive it, it shows as being sent from mailer@shopify.com. and when i reply it goes to mailer@shopify.com how can i make it to send to the cistomer's email instead?

2 replies

Roxwell
Top Contributor ⭐
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  • Top Contributor ⭐
  • October 12, 2024

When the email comes in, you can extract the customers email from the email, with an expression using Regex, and then pass the result of that express into a webhook PUT to update the requesters email on the ticket.

 

If you have an example of the email format, I’m happy to make a video explaining how. It would be a good bit of content :D  


Roxwell
Top Contributor ⭐
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  • Top Contributor ⭐
  • October 14, 2024

@angelique0623  - made a video example for you on how to do it