Hi,
i have an onboarding journey. After someone has canceled one of these, I want to open a ticket for the it support, so that we can delete the user in our Active Directory. Does anyone here have any ideas on how I could implement this?
+9- Top Contributor ⭐
- 294 replies
Cancelling Journeys from ticket API isn’t working, and there’s no triggers for Journey workflows right now direct.
You may be able to say, when the ticket of x type related to that journey is resolved - it indicates the journey has been cancelled. but I haven’t tried it yet, as the Journey API is so buggy
+14- Top Contributor ⭐
- 1404 replies
Cancelling Journeys from ticket API isn’t working, and there’s no triggers for Journey workflows right now direct.
You may be able to say, when the ticket of x type related to that journey is resolved - it indicates the journey has been cancelled. but I haven’t tried it yet, as the Journey API is so buggy
I agree with Roxwell,
Did a quick test and it’s “system” that change the status of the ticket to Closed so no WFA will be triggered. :(
We can hope with the big bang now this month will add more events.
+9- Top Contributor ⭐
- 146 replies
I’ve been avoiding the journey stuff, do they plan on full removing offboarding and onboarding and replacing it with journeys?
Great info from the team about the API’s not working and it being system generated, appreciate the knowledge.
+9- Top Contributor ⭐
- 294 replies
I just got off the the phone with Support - it’s been escalated as a bug so hopefully will be working soon
+14- Top Contributor ⭐
- 1404 replies
I’ve been avoiding the journey stuff, do they plan on full removing offboarding and onboarding and replacing it with journeys?
Great info from the team about the API’s not working and it being system generated, appreciate the knowledge.
They have said to remove off/on boarding later next year, I guess Q2.
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