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Hello.  I’m a new user and new to this forum.

How do I search the description of open tickets  in Freshdesk for a keyword then update the entire result set, either manually or with a scenario (which is still manual)?

Thanks,  Chuck

Hi ​@Chuck.B 

 

Assuming you mean Service for ITSM not Desk.

Create a workflow triggered by the event you want

condition Description contains any of these words /your keyword]

Web Request PUT Request 

URL https://tyourinstance].freshservice.com/api/v2/tickets/{{ticket.id_numeric}}

{
ticket: {
"description": "Your new value"
}
}

 

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