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Notes in Incident - service request

  • December 12, 2019
  • 2 replies
  • 27 views
L
Apprentice

Does anyone know of a way to put the notes in the most recent order?


Currently it shows the oldest, therefore you have to scroll all the way to the bottom to find the first note

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    2 replies

    J
    Forum|alt.badge.img+3

    Hi Laura

    There's an app called "Ticket Conversations Customizations" that lets you configure this:

    image

    Good luck :-)

    S
    Community Debut
    Forum|alt.badge.img+6

    Hi Laura,


    Hope, Jonathan’s suggestion helped you to achieve this. Let us know if you need any further help.



    Warm Regards, Sanofar || Freshworks Community
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