Is it possible to have place holders or other variables in scheduled tickets?
We use the scheduler a lot, one example would be monthly windows update tickets. A new ticket is scheduled to be created on the first day of each month and gets automatically assigned to team looking after updates. The subject is “Deloy Windows Updates To Test Servers” but it would be great to have a variable so i could add the month and year to the subject.
Is anything like that possible?
Solved
Placeholders in scheduled tickets
Best answer by Roxwell
I tried it just with Scheduled Tickets, it doesn't work - unsurprisingly.
A simple workflow would do it, to edit the ticket ticket
Trigger: Ticket is Raised
Condition: Subject Start with “Monthly Patching”
Expression: {{current_date_and_time | date: "%b, %y" }}
Web Request: PUT
+9- Top Contributor ⭐
- Answer
I tried it just with Scheduled Tickets, it doesn't work - unsurprisingly.
A simple workflow would do it, to edit the ticket ticket
Trigger: Ticket is Raised
Condition: Subject Start with “Monthly Patching”
Expression: {{current_date_and_time | date: "%b, %y" }}
Web Request: PUT
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