Skip to main content
  • EN

Is there any way to accomplish this with a workflow or business rule? I can’t seem to make sense of the options I have in there 😅

You can go to Admin->Field Manager
Tickets, find Agent, click on it and tick “Required when closing the ticket”
 

Or go via Workflow automation
Trigger: Status updated from Any to Resoved
Status updated from Any to Closed
Condition: Agent is none
Action: Set Status as Open (maybe add a note too).

First suggestion worked like a charm thank you! :)

Terms of Use