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Question

report Open tickets by group

  • March 13, 2025
  • 2 replies
  • 22 views

How can I create a report listing all open tickets or different to closed or resolved categorized by group that shouldn’t have a date range but be all tickets that meets criteria of open

2 replies

Daniel Söderlund
Top Contributor ⭐
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How can I create a report listing all open tickets or different to closed or resolved categorized by group that shouldn’t have a date range but be all tickets that meets criteria of open

Max date range are 1 year in reports. 

Filter: Status do not include resolved and closed 

 

Group by Groups 
Group på status 

Should do it 


Roxwell
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  • Top Contributor ⭐
  • March 13, 2025

You need to go into reporting and apply the following

But you are required to have a date range of some sort for the FUP (Fair usage policy)