How can I create a report listing all open tickets or different to closed or resolved categorized by group that shouldn’t have a date range but be all tickets that meets criteria of open
Page 1 / 1
How can I create a report listing all open tickets or different to closed or resolved categorized by group that shouldn’t have a date range but be all tickets that meets criteria of open
Max date range are 1 year in reports.
Filter: Status do not include resolved and closed
Group by Groups
Group på status
Should do it
You need to go into reporting and apply the following
But you are required to have a date range of some sort for the FUP (Fair usage policy)
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.