I’ve been messing with Automations and can’t seem to find the answer. Is there a way to automatically resolve a parent Ticket when all Tasks are completed?
Context:
We’re using Tasks for Employee Lifecycle functions. The parent ticket is the ‘placeholder’ and I have Automations to generate Tasks to the necessary teams based on what was submitted in the request form for the parent ticket. The ticket doesn’t need interaction, but I’d like to have a Public Note added to the parent ticket and the ticket auto-resolved when all the Tasks are completed.
It seems this ability may exist for Changes - i.e. “move to next status in the Change process when Tasks completed” - but not for Tickets?
