We use a support email address (Microsoft 365, newly configured for our domain) that automatically creates tickets whenever it receives an email. However, we've run into an issue: when Microsoft detects spam or phishing and quarantines those emails, the system still creates a requester profile for the sender.

Is there a way to prevent these unwanted requesters from being generated for quarantined emails? We’d appreciate any guidance or best practices you can provide to help us address this.

Thank you in advance for your assistance.