Is there a way to run an automated workflow either as an event based or scheduled workflow every hour or every 15 mins as it appears that in FreshService it can only be set to once a day yet FreshDesk allows admins to configure “run hourly” triggers.
Question
Run an automated workflow every hour or every 15 mins?
+6
+9- Top Contributor ⭐
You can run hourly with supervisor rules, or on a schedule with a scheduled workflow.
What are you trying to achieve by Doing something every 15 minutes?
+6You can run hourly with supervisor rules, or on a schedule with a scheduled workflow.
What are you trying to achieve by Doing something every 15 minutes?
I can’t remember what it was for, it was something I thought of last night and wondered if it could be done.
+1- Community Manager
Hello! Good day. Thanks for reaching out to us on community.
Regarding your query, in Freshservice, event-based workflows can only be triggered by specific events, and scheduled workflows currently allow scheduling on a daily, weekly, or monthly basis. Running a workflow every 15 minutes or hour is not natively supported within Freshservice. However, a workaround can be implemented by using external tools like a custom script or a third-party scheduler (e.g., cron jobs) that calls the Freshservice API periodically (every 15 minutes or hour) to check for specific conditions and trigger actions accordingly.
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