Skip to main content
Question

SLA Policy for 1 Service Type

  • October 3, 2022
  • 1 reply
  • 22 views
cassidycz
Apprentice
Forum|alt.badge.img+1

I have a service request called “New Reporting Request” and it is the only service item that needs an SLA policy of 30 days, regardless of Priority. 

I’m trying to create a specific SLA policy by using its Subject/Title by using Ticket Fields.Subject contains New. It’s not working though. Any ideas?

 

    1 reply

    cassidycz
    Apprentice
    Forum|alt.badge.img+1
    • cassidycz
    • Author
    • Apprentice
    • October 3, 2022

    Nevermind, figured it out, I had to go to my SLA policy it was defaulting to, which just was Ticket Fields.Group is WFM, and added Ticket Fields.Subject Does Not Contain New

    zachary.king
    manns
    eeha0120
    Terms of UseAccessibility statement