When creating a knowledge/solution article the author has the ability to set the review date. If we don’t set the review date is the article active forever?
Is it possible to set the review date for a category or folder level and have it apply to all articles in the folders located in that category?
The list of knowledge articles should show the review date. How can this be added?
You can’t sent it universally across all articles.
The way fresh works, you wouldn’t want to set the universal exprity, as when the expirty date is met, the article is moved back to draft, so it’s designed to be a continuous review. If they were all the same date, then they would all vanish at once.
There was an update to Solution reporting in March
and insights are https://cyourintance].freshservice.com/a/solutions/insights which shows what’s due for review
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