Is it possible to add a ticket status for only a specific workspace? I am attempting to modify the ticket status field inside of a Workspace, but it is inheriting from the Global ticket fields and shows that it is unable to be edited. The documentation mentions the ability to modify the ticket status field inside of a workspace, but in practice this doesn’t appear to be possible.
Understanding Custom Ticket Statuses: https://support.freshservice.com/en/support/solutions/articles/155560--understanding-custom-ticket-statuses
Workaround is using a Business rule.
Workaround is using a Business rule.
Yep, thanks for the reply, I have that implemented now. The status is in the global scope, and restricted by a business rule for each workspace. It’s inconvenient to maintain these over many workspaces, but if that’s what we have to do I guess I can deal with it for now.
Another workaround is making a new field with some type of status subtype, depending on your use case.
With that said, the answer to this question appears to be a simple “No.”
True I can’t see any other option.
