Is there a limitation or bug related to my inability to update a Service Item's due_by property via API? Any way to do this w/o having to change it to an incident type (which does not work in our case).
using resource (PUT) /api/v2/tickets/1234
with JSON payload
{
"due_by": "2020-01-12T21:28:08Z"
}
throws a business rule error in the response payload
{
"description": "Validation failed",
"errors": [
{
"field": "type",
"message": "It should be one of these values: 'Incident'",
"code": "invalid_value"
}
]
}