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Hey everyone,
I work for a clothing brand called Hellstar, and I’m feeling a bit overwhelmed trying to keep up with customer inquiries and improve our support process. I really want to get a handle on using Freshworks tools to make things more efficient, especially for e-commerce and customer service. Are there specific Freshworks products or tips anyone in fashion or retail could share that have helped streamline customer support? I’d be so grateful for any advice!

You can explore Freshdesk or Freshservice as a product to meet your requirements. You can contact our Freshservice sales team from https://www.freshworks.com/freshservice/demo-request/

Hey! We’re in e-commerce too and totally get the struggle. Freshdesk is a great starting point — it’s solid for managing big volumes of customer questions and keeping everything organized. You can set up automations, canned replies, and even a self-service help center to take some pressure off your team.

One thing that really helped us is using the Freshdesk integration with eesel (https://www.eesel.ai/integration/freshdesk-ai). It makes it easy to pull up all your internal docs and knowledge base stuff right inside Freshdesk so agents don’t waste time digging around.

Might be worth checking out!

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