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Is there a documented behavior for webhooks if the endpoint that is called returns a unsuccessful 500 status code? Is there built-in re-try functionality?

Hi Rishi,

 

Greetings!

Yes, we do have a built-in retry functionality for webhooks. You can find the required information here: Using Webhooks with the Workflow Automator

When a webhook trigger fails (status codes other than 2xx and 3xx), or doesn't receive a response in 15s, the webhook will be automatically retried a maximum of 4 times at 3, 5, 9,17-minute intervals.

 

We hope this helps.

 

Regards,

Sanofar

Team Freshservice

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