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What do IT service desk agents "want for Christmas"?

  • December 5, 2022
  • 1 reply
  • 37 views
manns
Skilled Expert
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I recently stumbled across this blog:

https://freshservice.com/what-it-agents-really-want-for-christmas-blog/

It got me thinking about what could be changed (across people, process, or technology) to make the biggest difference to agents’ work lives.

Any thoughts for Christmas wishes?

Cheers, Stephen || https://ITSM.tools
afautley

1 reply

afautley
Top Contributor ⭐
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  • afautleyTop Contributor ⭐
  • Top Contributor ⭐
  • December 5, 2022

Great Idea Manns!

More control over workflows

  1. Ability to move the boxes wherever we want
  2. Ability to have multiple arrows coming from one box
  3. Deciding where we want the arrows to connect to
  4. Deciding where we want the Yes and No flows to go.
  5. Ability to kick off another workflow within an existing workflow
  6. Schedulled workflows 
  7. Execution Logs on all box of a workflow not just the app

 

manns
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