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Hi all

 

i want to close all connected incidents if i close a Problem. there is a default workflow but this is not working

i have to close the incidents by hand, after this i can close the “problem” - how can i fix this

 

 

Hi Paddy,

Could you please add some extra details from your workflow (settings in the individual nodes)? We are running a similar workflow that is working as expected, this seems like it should work.

Our workflow:

 

is this something to do with the Closure Rules? Maybe you need to untick the “Associated incidents are” box?

 

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