Skip to main content
  • EN

Hi,

I‘d like to use the workload module to manage my agents tasks.

Is there a way for an Agent to set himselfe out of office, so I can see the absence in the workload overview?

Or what is the intended way of using this?

Thanks
Stephan

@stephan14x - as ever the Freshworks documents don’t clearly cover it. As a task needs to be associated with a Ticket, I would have an admin Ticket, with the OOO Tasks associated to each Agent. Then it would not mess up your SLAs etc and the team leader can keep track.

Terms of Use