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Workload and out of office

  • November 10, 2024
  • 1 reply
  • 32 views
S
Active Contributor
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Hi,

I‘d like to use the workload module to manage my agents tasks.

Is there a way for an Agent to set himselfe out of office, so I can see the absence in the workload overview?

Or what is the intended way of using this?

Thanks
Stephan

1 reply

Roxwell
Top Contributor ⭐
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  • RoxwellTop Contributor ⭐
  • Top Contributor ⭐
  • November 11, 2024

@stephan14x - as ever the Freshworks documents don’t clearly cover it. As a task needs to be associated with a Ticket, I would have an admin Ticket, with the OOO Tasks associated to each Agent. Then it would not mess up your SLAs etc and the team leader can keep track.

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