Hey everyone, hope everyone in the community is well!
I’m a new customer to Freshworks, FreshDesk and FreshChat so I’m learning my around each of the systems stage-by-stage.
I do have a question in regards to the Custom CSS Editor, within the Web Chat settings (Within the Freshchat product)
I have already inspected various classes, and applied those styles in to the CSS Editor, and used the !important flag as a way to overrule specific styles, but I am a little confused, to whether the preview of the chat embed (I’m referring to the preview panel of the chat window) should be updating in real-time as I’m applying my Custom CSS updates?
As it seems no matter which custom styles I am implementing, nothing seems to be updating in terms of the style of the chat within the preview panel.
Am I missing a trick somewhere? Ideally, I’m wanting to change the ‘div.body’ background colour through targeting that specific class.
Does anyone have any pointers on how to achieve this? I have searched around different topics online, but I can’t seem to find many topics relevant to the customisation of the Web Chat widget within FreshChat.
Thanks!
Jay.