All emails are being marked read in gmail after about a one second delay. I’m assuming freshdesk is checking it and doing this. Anyone know how to change this ?
Best answer by Daniel Söderlund
View originalAll emails are being marked read in gmail after about a one second delay. I’m assuming freshdesk is checking it and doing this. Anyone know how to change this ?
Best answer by Daniel Söderlund
View original
Then will Freshdesk mark the e-mail that comes in read as it reads in the e-mail as a ticket.
I can’t find how to undo the login and re-set it up like that. Can you tell me how or point me to a help article?
You need to select use standard (freshdesk) and save.
After you have done that you need to setup forwarding from gmail to Freshservice
Example How to set up the forwarding rule in Freshdesk? : Freshdesk
Then will Freshdesk mark the e-mail that comes in read as it reads in the e-mail as a ticket.
I can’t find how to undo the login and re-set it up like that. Can you tell me how or point me to a help article?
Hi Daniel,
Logging into Gmail
Then will Freshdesk mark the e-mail that comes in read as it reads in the e-mail as a ticket.
Do you using forwarding from Gmail to Freshdesk or have you logged into Gmail account in Freshdesk ?
Hi.
Thanks for clarifying.
It seems more like from Gmail side than from FreshDesk.
The rule or setup you may be using to forward emails in order to create ticket is likely the culprit to mark your emails as read.
Try double checking that, and even temporarily disable that rule in order to validate and test.
Regards,
Hi,
Since adding freshdesk, my emails in gmail dont show up as unread. I have it set that all emails to my email address create a ticket in FD. Now I dont see them show up as unread. When I test it, I see they hit gmail as normal unread mail, but after half a second they turn unread. Without me doing anything
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