I was receiving DMs normally two days ago. Today however, a DM came in through one of my Facebook pages and I did not receive this message in Freshdesk. A quick search of the user’s name, also did not show any relevant results. I now have to log this manually through Facebook. Can someone assist on this?
reply by live chat agent (Akshay):
I understand your concern. With regards to the Facebook DM issue, there has been an ongoing issue with the Facebook Dm not created as tickets and this is currently under a high priority request working by our development team.
Your patience will be truly appreciated and the issue will be resolved soon.
Hey there,
We’re glad to let you know that the bug regarding the Facebook DM issue has been sorted by our development team. Please do check and feel free to write to support@freshdesk.com if you have any issues with the same.
Cheers!
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