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How to turn off Recaptcha at the login screen?

  • 26 April 2024
  • 4 replies
  • 28 views
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Suddenly this week we started getting Recaptcha on our login to freshdesk. How do we turn it off?

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Best answer by eeha0120 27 April 2024, 05:56

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Yusuf Ahmed
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Hi @Deen,

Greetings from Freshworks community. We can have this disabled from the backend. You can DM your account details and we can take this further. 

 

Regards,

Yusuf Ahmed

Deen
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Hi.

You may refer to this:

Users are complaining that they are required to enter Captcha each time they start a Forum topic/ creating a ticket. How to have this disabled? : Freshdesk

 

Hope this helps.

 

Regards,

Hi eeha0120,

Would this solution works for FreshService as well? 
Thank you.

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Thank you, found it but it is under Portals, Primary, Edit, Manage Sections.

eeha0120
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Userlevel 7
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Hi.

You may refer to this:

Users are complaining that they are required to enter Captcha each time they start a Forum topic/ creating a ticket. How to have this disabled? : Freshdesk

 

Hope this helps.

 

Regards,

Elvis Henriquez

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