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How to turn off Recaptcha at the login screen?

  • 26 April 2024
  • 4 replies
  • 73 views

Suddenly this week we started getting Recaptcha on our login to freshdesk. How do we turn it off?

4 replies

eeha0120
Rank
Userlevel 7
Badge +12

Hi.

You may refer to this:

Users are complaining that they are required to enter Captcha each time they start a Forum topic/ creating a ticket. How to have this disabled? : Freshdesk

 

Hope this helps.

 

Regards,

Elvis Henriquez
ControlAlt
Rank
Badge

Thank you, found it but it is under Portals, Primary, Edit, Manage Sections.

Deen
Rank

Hi.

You may refer to this:

Users are complaining that they are required to enter Captcha each time they start a Forum topic/ creating a ticket. How to have this disabled? : Freshdesk

 

Hope this helps.

 

Regards,

Hi eeha0120,

Would this solution works for FreshService as well? 
Thank you.

Yusuf Ahmed
Rank
Userlevel 3
Badge +6

Hi @Deen,

Greetings from Freshworks community. We can have this disabled from the backend. You can DM your account details and we can take this further. 

 

Regards,

Yusuf Ahmed

Yusuf Ahmed, Freshworks Community ||Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

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