Is there a way to export all attachments on all tickets

  • 28 February 2024
  • 6 replies


I have gone ahead and did a full data export, is there a way for us to download all the attachments and store them offline? 


I know through the data export in the XML I can see a attachment URL, but i was wondering if there is an easier way to just download all attachments for a certain period. 


thank you! 

6 replies

Userlevel 1
Badge +2

I have a similar need. I need to be able to export the attachment out of FreshService and send it to Workday. I have been unable to find a way to get the actual attachment out of FreshService?? 

Userlevel 1
Badge +2

Hi @Johnnydoe 

Could you try using the Attachments Viewer app and check if that helps with your use case. Navigate to admin → apps → Attachments Viewer to install the app. 

Userlevel 1
Badge +2

So I watched the video associated with that app and it looks to be a lot of manual steps. I need a way that I can automate and still have it associated with the ticket. So like a ticket export that includes the attachment. 

Userlevel 6
Badge +8

Tagging @Nittannia 


I tried the attachment viewer, but same I’ll have to go into each ticket and download the attachments it will take me months to do all the tickets with attachments.  


I need to have all attachments downloaded and sorted through. 


I also tried opening the XML export but when i try and open the XML attachment_url im getting an error.


"This XML file does not appear to have any style information associated with it. The document tree is shown below.




But I'm using the key provided. I did some research on dev community and saw that there is a 5 min expiration for attachments is that accurate? 


@Nittannia @Kamakshi V 




i did come across these in the dev community. Basically saying that attachments have an expiry of  5 min.

That could be why you’re running into some issues, hope it was able to help I sent hours trying to figure it out.