Question

Is there a way to export all attachments on all tickets

  • 28 February 2024
  • 6 replies
  • 95 views

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I have gone ahead and did a full data export, is there a way for us to download all the attachments and store them offline? 

 

I know through the data export in the XML I can see a attachment URL, but i was wondering if there is an easier way to just download all attachments for a certain period. 

 

thank you! 


6 replies

Userlevel 1
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I have a similar need. I need to be able to export the attachment out of FreshService and send it to Workday. I have been unable to find a way to get the actual attachment out of FreshService?? 

Userlevel 1
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Hi @Johnnydoe 

Could you try using the Attachments Viewer app and check if that helps with your use case. Navigate to admin → apps → Attachments Viewer to install the app. 

Userlevel 1
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So I watched the video associated with that app and it looks to be a lot of manual steps. I need a way that I can automate and still have it associated with the ticket. So like a ticket export that includes the attachment. 

Userlevel 6
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Tagging @Nittannia 

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I tried the attachment viewer, but same I’ll have to go into each ticket and download the attachments it will take me months to do all the tickets with attachments.  

 

I need to have all attachments downloaded and sorted through. 

 

I also tried opening the XML export but when i try and open the XML attachment_url im getting an error.

 

"This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>

<Code>MissingKey</Code>" 

 

But I'm using the key provided. I did some research on dev community and saw that there is a 5 min expiration for attachments is that accurate? 

 

@Nittannia @Kamakshi V 

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@Lucasj1 

 

i did come across these in the dev community. Basically saying that attachments have an expiry of  5 min.

That could be why you’re running into some issues, hope it was able to help I sent hours trying to figure it out.

 

https://community.freshworks.dev/t/attachment-url-that-read-from-data-method-from-app-side-shows-access-denied/7864

 

 

https://community.freshworks.dev/t/need-clarification-of-conversation-attachments/3783

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