I have gone ahead and did a full data export, is there a way for us to download all the attachments and store them offline?
I know through the data export in the XML I can see a attachment URL, but i was wondering if there is an easier way to just download all attachments for a certain period.
thank you!
I have a similar need. I need to be able to export the attachment out of FreshService and send it to Workday. I have been unable to find a way to get the actual attachment out of FreshService??
+2
Hi
Could you try using the Attachments Viewer app and check if that helps with your use case. Navigate to admin → apps → Attachments Viewer to install the app.
So I watched the video associated with that app and it looks to be a lot of manual steps. I need a way that I can automate and still have it associated with the ticket. So like a ticket export that includes the attachment.
I tried the attachment viewer, but same I’ll have to go into each ticket and download the attachments it will take me months to do all the tickets with attachments.
I need to have all attachments downloaded and sorted through.
I also tried opening the XML export but when i try and open the XML attachment_url im getting an error.
"This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>MissingKey</Code>"
But I'm using the key provided. I did some research on dev community and saw that there is a 5 min expiration for attachments is that accurate?
i did come across these in the dev community. Basically saying that attachments have an expiry of 5 min.
That could be why you’re running into some issues, hope it was able to help I sent hours trying to figure it out.
https://community.freshworks.dev/t/need-clarification-of-conversation-attachments/3783
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