I struggled with the existing instructions, hopefully these steps are clearer:
By default, there are five asset states in Freshservice,
- In Use : The asset is currently being used by somebody in your organization.
- Missing : The asset isn’t being used, but cannot be used since it’s missing.
- In Transit : The asset has been ordered from a vendor or is being moved.
- In Stock : The asset is readily available for use.
- Retired : The asset is too old, or isn’t functional and has been retired.
- Add your custom asset state here for our team I used recycled/ destroyed.
Follow the next steps:
- Click on Hardware Field (Parent Folder)
- Choose Edit
- Click just right outside the “Asset State” field (when cursor changes from one pointer to four pointers) a new menu opens.
- In “Field properties” Add a new asset state by clicking "+add new choice" and select done.
- Choose “Update” in right top corner.
- Refresh page and voila.
