Question

Complaint management

  • 16 September 2021
  • 7 replies
  • 35 views

Userlevel 1
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Hello Everyone, are there any organisations that have built a complaint handling workflow in Freshdesk that can offer any tips or insights?


7 replies

Userlevel 6
Badge +9

Hi @Sophie Murgatroyd - interestingly, complaints management was one of the earliest enterprise service management marketing use cases. Hopefully, you’ll get a response on here. If not, let me know and I’ll see if I can find help for you.

Userlevel 1
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@manns

any insight you can share would be greatly appreciated, thank you

Userlevel 6
Badge +9

@manns

any insight you can share would be greatly appreciated, thank you

Just to clarify - is this IT-related complaints or a more business-level, potentially externally-facing, complaints capacity? Thanks.

Userlevel 6
Badge +9

@Sophie Murgatroyd I haven’t forgotten this - I just need the clarification I mention above Thanks :)

Userlevel 1
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@manns Hello, specifically how to use Freshdesk to manage a complaint workflow for an external facing complaints procedure for our customers.

Userlevel 6
Badge +9

@manns Hello, specifically how to use Freshdesk to manage a complaint workflow for an external facing complaints procedure for our customers.

Thanks - I’m looking to find something now :)

Userlevel 6
Badge +9

@Sophie Murgatroyd I asked the UK sales team for details of customers that have done this. They came back with something and might be a good point for further conversations. I’ll try to message you the details. Cheers, Stephen

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