Hi, When I am creating an article, I add a link to another article from solutions. When I am trying to open the created link it is not allowing me and it opens the homepage although the link is reflecting. FYR we have closed common access to solutions. i.e. articles are available for our agents only. I use a lot of links and this would be really helpful if you could give me a solution to this.
Links are not working
Userlevel 7
+11
Hi.
Maybe a bug or issue in your instance?
I work with FreshService and, as of now, I haven’t noticed this being the Agents the only ones that access the Articles.
Being that said, I’d suggest to submit a case to support.
Regards,
It seems like there might be an issue with the link redirection settings, especially since access to articles is limited to agents.
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