Good afternoon, I wanted to reach out and see if anyone has integrated their Freshservices platform with OnSolve? OnSolve is a tool that we utilize for Disaster Recovery. We also utilize the tool along with our Major Incident Management process for sending SMS and Phone calls. Today it is a separate step in the process and I’d like to eliminate the extra step by integrating the two systems together. However, I am not sure where to start? Or even if this can be done? 

If you do not use the OnSolve product, are you using Twilio or a different software for notifications to groups of people via SMS and Phone call and are integrated with Fresh? 

Thanks!