I would like to raise a query regarding the filtering of tickets based on custom fields. I have observed that when attempting to filter tickets based on custom fields without options, such as 'cf_external_id,' I receive an empty response. Unlike custom fields with predefined options, filtering based on custom fields without options does not yield the expected results for a custom field with predefined options, the response is successful but empty unlike a custom field with predefined options . Could you please assist me in resolving this issue?
Filtering tickets using custome fields
Join the Community or User Group to Participate in this Discussion
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.