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🚀 Poll: Which Freddy AI Agent Feature would most Empower Your IT Service Desk? 🤖

  • November 29, 2024
  • 7 replies
  • 159 views
Kamakshi
Community Manager
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Freddy AI Agent is here with a range of Gen AI-powered features designed to enhance self-service capabilities and provide personalized support. Which of these features do you think would have the biggest impact on your IT service desk?

  1. Multi-turn Conversations
  2. Multi-lingual Support
  3. Auto-responses on Channels
  4. Citations and Grounding
  5. 24/7 Assistance on Public Channels

✨ Which of these Freddy AI Agent capabilities would you prioritize? Share your options in the comments and join the conversation on how AI can elevate IT support!

💡 Want to see Freddy AI Agent in action? Join our upcoming webinar to explore how these cutting-edge features can transform your IT service desk! 

Register Now 

Freshworks Community Manager

    7 replies

    R
    Top Contributor ⭐
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    • RobCrossTop Contributor ⭐
    • Top Contributor ⭐
    • November 29, 2024

    Auto-responses on Channels for me.

     

    I’m not sure I know what Citations and Grounding means 🙃

      Norm G
      Community Debut
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      • Norm G
      • Community Debut
      • November 29, 2024

      4.Citations and Grounding, then 1. Multi-turn Conversations,  (with the ability to moderate live)

        Kamakshi
        Community Manager
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        • KamakshiCommunity Manager
        • Author
        • Community Manager
        • November 29, 2024

        Auto-responses on Channels for me.

         

        I’m not sure I know what Citations and Grounding means 🙃

        ​@anupama.phal Could you share some insights around Citations and Grounding?

        Freshworks Community Manager
        Norm G
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        • Norm G
        • Community Debut
        • November 29, 2024

        My understanding of the citation and grounding, more specifically the grounding, relates to extracting data from the training set rather than a general large language model. The citation part I guess would be to reflect the source data in the actual response. Both of these would be very useful when we are training on a specific and limited data set.

          mohan.dass
          Community Debut
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          • mohan.dass
          • Community Debut
          • December 2, 2024
          1. Multi-lingual Support
          2. Multi-turn Conversations
            anupama.phal
            Community Manager
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            • anupama.phalCommunity Manager
            • Community Manager
            • December 2, 2024

            Auto-responses on Channels for me.

             

            I’m not sure I know what Citations and Grounding means 🙃

            ​@anupama.phal Could you share some insights around Citations and Grounding?

            Hey ​@RobCrossHM, Freddy AI Agent provides citations along with all responses that can be used as references by users to identify sources and verify their reliability. Such anchoring of responses itself is what we’re calling as ‘grounding’.

              Tabitha
              Top Contributor ⭐
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              • TabithaTop Contributor ⭐
              • Top Contributor ⭐
              • December 2, 2024
              1. Multi-turn Conversations
              2. Auto-responses on Channels

              I need excellent federated search first so all of this will work inside of my org walls :) Once we can access the source data from the source locations as opposed to maintaining in 2 locations, we will begin to see the true value of AI in the Freshworks suite. 

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