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Hello to everybody,

since the last upgrade of FreshService and FreshDesk I’m wondering if there is anybody besides me who finds the predefined text background colors inadequate. I’m refering to the WYSIWYG editor

The palette of colors is too vivid and contrast. There are no light colors.

These colors might be good for the text color but are quite restrictive for the text backround. Now the users are forced to change the text color to white if they want to apply a background color and make the text readable.

See the picture below to get an idea of what I mean?
Does anybody know if there is a plan to enhance that or even switch it back to the previous version?

Kind regards

 

 

I totally agree!

 

I have created an “Idea” ticket for this.  See here so you can vote…

 

Thanks Altus,

I’ve already voted - hope it will be noticed by others too as I am barely using the background color because of that.


Quite funny, that this community blog lets you do this, with a colour picker but you have to do this for the product. I 

This might help you for now, It not the most elegant , But i test this, you can inspect and edit the element Hex for that one page load session to the colours you want and then this will be retained in the note.

 

Hmm, now I'm starting to feel like the FreshWorks team is messing with us a bit.
Unfortunately, I couldn't write it before, so I'm only doing it now.
FreshService was upgraded two months ago.
Text coloring was updated, which is now disastrous.
Now, only high-contrast colors are available for the text background and the text itself. The current state is useless, since the only possible combination is white text and any background color.

But did we write what we want so vaguely?
Let's try again...
Dear FreshWorks staff, I kindly ask that high-contrast colors be available for the text color, and light (pastel) colors for the text background color.

I hope you fix this this year, because the current color palette is completely useless.
Thanks in advance

 

 

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