For those using Knowledge, would you share your categorization structure? We are getting started and I need some idea :)
Thanks!
For those using Knowledge, would you share your categorization structure? We are getting started and I need some idea :)
Thanks!
Desktop support in the advertising sector here. This is what I have.
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I have written some workflow automations that will insert these Agents Only articles as private notes when certain catagories are chosen, or keywords are identified. The URL is in the note, i have editied it out of the screenshot below.
As Elvis mention this is widely up to what are off support/expertise you are using.
We are a software company and have split our Business lines by Category, and using folders for each productline.(splitt into one for external and one for internal use). In addition we got one category for Freshservice.
As an Example:
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